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Last Updated: 01 -05-2025
Welcome to ContactCenter.app, a communication and contact-center platform operated by OneData Software Solutions Private Limited (“OneData”, “we”, “us”, or “our”).
Our platform provides businesses and organizations with communication and customer-support capabilities, including voice and video calling, contact-center management, messaging, call management, AI-powered features, analytics, CRM integrations, and related services.
By accessing or using ContactCenter.app, its website, applications, software, or related services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not access or use the Services.
By accessing, registering for, or using the Services, you agree to comply with these Terms and any applicable policies or guidelines referenced herein.
We may update or modify these Terms from time to time. Any changes will become effective when posted on this website unless otherwise stated. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically.
ContactCenter.app is intended primarily for businesses, organizations, and their authorized users to manage customer communications and contact-center activities.
You agree to:
You are responsible for all activities performed through your account.
You agree not to use the Services to:
OneData reserves the right to suspend or terminate access where it reasonably believes that the Services are being misused or these Terms are being violated.
Certain features of the Services may require registration or an account.
You are responsible for:
OneData is not responsible for losses resulting from your failure to maintain the security of your account credentials.
Organizations using the Services are responsible for managing their users, roles, permissions, and access to the extent provided through the platform.
The Services may enable users to communicate through voice calls, video calls, messaging, email, SMS, and other communication channels supported by the platform.
The availability of specific communication channels may depend on the applicable service plan, configuration, geographic availability, third-party providers, or technical requirements.
OneData does not guarantee that every communication will be successfully completed, delivered, recorded, or maintained without interruption.
Users are responsible for ensuring that their use of communication features complies with applicable telecommunications, privacy, recording-consent, marketing, and other laws.
Certain Services may provide call recording, call monitoring, analytics, transcription, quality-management, or related capabilities.
Where you use these features, you are responsible for:
OneData does not determine whether recording a particular communication is legally permitted in your jurisdiction.
The Services may include AI-powered capabilities such as virtual agents, chatbots, conversational IVR, analytics, sentiment or interaction analysis, automated responses, transcription, and other AI-assisted features.
AI-generated outputs may contain errors, omissions, or inaccuracies. AI features are intended to assist users and should not be relied upon as the sole basis for decisions requiring professional, legal, medical, financial, or other specialized judgment.
You are responsible for reviewing and appropriately using AI-generated outputs before relying on them or providing them to customers.
Where third-party AI or cloud services are used to provide a feature, their availability and functionality may be subject to the applicable third-party terms and service limitations.
You may provide or process customer information, contact information, communications, recordings, messages, and other data through the Services (“Customer Data”).
You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to collect, use, transmit, and process Customer Data through the Services.
OneData will process personal information in accordance with its applicable Privacy Policy and any applicable agreements entered into with customers.
You should not submit sensitive or regulated information through the Services unless the relevant service, configuration, and applicable agreement expressly support such processing.
The Services may integrate with or rely on third-party services, including cloud infrastructure, telecommunications providers, CRM platforms, messaging providers, AI services, and other external systems.
Examples may include integrations with CRM and communication platforms supported by the Services.
Your use of third-party services may be subject to separate terms, conditions, privacy policies, fees, and limitations imposed by those providers.
OneData is not responsible for the availability, performance, accuracy, security, or policies of third-party services that are outside OneData’s reasonable control.
All content, software, designs, interfaces, graphics, logos, trademarks, service marks, documentation, and other materials provided through the Services are owned by or licensed to OneData or its respective third-party licensors and are protected by applicable intellectual-property laws.
Except as expressly permitted under these Terms or a separate written agreement, you may not:
Nothing in these Terms grants you ownership of the Services or OneData’s intellectual property.
Subject to your compliance with these Terms and any applicable service agreement, OneData grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your authorized business purposes.
This license does not transfer ownership of the Services or any intellectual-property rights to you.
You retain ownership of content and Customer Data that you lawfully submit to the Services.
By using the Services, you grant OneData the rights necessary to host, process, transmit, store, and otherwise handle such information solely as reasonably required to provide, maintain, secure, and improve the Services, subject to applicable agreements and privacy requirements.
You are responsible for ensuring that your content does not violate applicable laws or third-party rights.
We aim to provide reliable and secure Services; however, the Services may occasionally be unavailable or interrupted due to:
We do not guarantee uninterrupted or error-free operation of the Services.
OneData may modify, update, enhance, suspend, or discontinue portions of the Services from time to time.
Features, integrations, communication channels, service availability, and technical specifications may change as the platform evolves.
Where reasonably practicable, we may provide notice of material changes that affect customers.
Where Services are provided on a paid basis, applicable fees, billing terms, usage charges, subscription periods, and payment conditions will be communicated through the applicable order, subscription, quotation, or service agreement.
Certain communication services, including telecommunications or third-party services, may incur usage-based charges.
Failure to make required payments may result in suspension or termination of access to applicable Services.
To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.
OneData makes no warranties, express or implied, regarding the Services, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or uninterrupted operation, except where such warranties cannot legally be excluded.
Information provided through the Services may contain errors or may become outdated, and OneData does not guarantee that all information will always be complete or accurate.
To the maximum extent permitted by applicable law, OneData shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, or goodwill arising from or related to the use of or inability to use the Services.
Any limitation of liability applicable to a paid service may also be governed by the applicable customer agreement, order form, or service agreement.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless OneData, its affiliates, officers, employees, and service providers from claims, damages, liabilities, losses, and expenses arising from:
OneData may suspend or terminate access to the Services if:
You may discontinue your use of the Services at any time, subject to any applicable contractual or payment obligations.
Upon termination, your right to access the applicable Services will cease, subject to any data-retention obligations or contractual provisions.
The Services or website may contain links to third-party websites, applications, or services.
These links are provided for convenience only. OneData does not control and is not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites or services.
Your use of third-party services is subject to their respective terms and policies.
ContactCenter.app may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and support security.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.
Additional information regarding the use of cookies and personal information may be provided in our Privacy Policy.
You are responsible for using the Services in compliance with all laws and regulations applicable to you, your organization, and your communications.
Depending on how the Services are used, this may include applicable requirements relating to:
These Terms shall be governed by and interpreted in accordance with the laws applicable to OneData Software Solutions Private Limited, unless otherwise provided in a separate written agreement with the customer.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the applicable matter.
OneData may revise these Terms from time to time to reflect changes to the Services, applicable laws, business practices, or security requirements.
The updated version will be published on this website with the revised “Last Updated” date.
Your continued use of the Services following the publication of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
If you have questions regarding these Terms & Conditions, please contact us:
OneData Software Solutions Private Limited
Email: Support@contactcenter.app
Phone: +1 866-587-1707
Website: ContactCenter.app
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